You aren’t charged a single penny until we find you a resident. From the first month’s rent collected, we deduct the ‘New Resident Find Fee’, ‘Monthly Management Fee’ and any associated tax.
Residential FAQ's
Full handover of your apartment upon practical completion, reporting and rectification management of any snagging items, client money handling and payments of rent, dedicated property manager for your resident, dedicated investor relations team for you, welcome pack for your resident upon move in, sparkle clean of your apartment before a resident moves in, mid-tenancy inspections and access to your own personal owner’s portal where you can see key building and tenancy documentation anytime.
This fee covers the initial marketing of the apartment via our chosen channels, unlimited viewings on the apartment, write up of the assured short hold tenancy agreement, tenant referencing, guarantor referencing (if required), deposit registration, inventory and checkout reports and interim tenancy inspection report.
As of 1st June 2019 UK legislation changed resulting in a complete tenant fee ban. Administrative charges usually charged to the tenant before the start of a tenancy can now no longer be charged. We have built these costs into the £480 (inc. VAT) charged to you from the first month’s rent collected.
Yes, we charge 7.5% monthly management fee + VAT = 9%
Yes, once signed up to our lettings and management agreement we collect and securely store your keys until we require for viewings or furniture install.
To a certain extent yes, we always recommend a financial advisor or UK property tax specialist be consulted if you are unclear on the UK tax structure for overseas landlords.
Monthly statements will be issued in line with rental payments, we can also prepare quarterly statements for tax purposes if required.
Build to Rent FAQ's
No, our apartments are only available to rent
Our team will reach out to you a couple of months before your contract is due to expire to discuss your renewal options. You can choose to renew for 6, 12, or 35 months. Rent adjustments may apply based on market rates, but we will ensure you are informed well in advance
Yes, you are welcome to bring your own furniture! If you’ve chosen a furnished apartment, please note that due to limited storage space, we may not be able to remove the provided furniture
Maintenance requests can be easily submitted through your resident portal. Once submitted, our dedicated team will reach out to arrange access to your apartment and resolve the issue as quickly as possible
Subletting and advertising your apartment on platforms such as Airbnb are strictly prohibited. This ensures the safety of our community
Yes, we are a pet-friendly community! Dogs and cats are welcome, with a weight limit of 15kg. A pet contract is required for all pets staying on site to ensure everyone’s comfort and safety
Absolutely! We want you to feel at home. If you’d like to make any changes, just reach out to our team for approval before you start, and we’ll be happy to assist.
Your rent covers not just your apartment, but also broadband access. Plus, you’ll enjoy a range of exclusive benefits, events, and access to our fantastic on-site amenity spaces
Our apartments are designed with energy efficiency in mind. We incorporate modern insulation, high-performance glazing and energy efficient appliances to help minimise energy consumption. Many of our buildings also feature smart thermostats, LED lighting, and sustainable building materials to ensure that our residents enjoy comfortable living spaces while keeping energy costs low. Additionally, we prioritise eco-friendly designs, and some properties may include renewable energy options like solar panels to further reduce our environmental impact
Before you move in, our team will send you a link to set up a direct debit. Rent will be automatically deducted on the 1st of each month
We’ll contact you ahead of move in day to confirm your arrival time and whether you will need parking for a moving van. We’ve partnered with Reloku, who offer our residents a 15% discount on their moving services. We’ll make sure everything is set up for a smooth move in experience!
We host a wide variety of events throughout the year, including pool parties, private cooking workshops, wellness events, pamper nights, craft workshops, and resident socials. We also have weekly activities like our resident run club, dog walks, and games nights, giving you plenty of ways to meet your neighbors and get involved in the community
We offer flexible tenancy options with a minimum of 6 months
To start, simply contact our team or submit a request on our website, and our team will be happy to arrange a viewing for you—either in person or virtually. We recommend visiting the site in person to get a feel for the development. If you are happy with the apartment, we will provide a short application form and let you know what documents we need to proceed with referencing. The referencing process typically takes anywhere from a few days to a couple of weeks, depending on how quickly the application is completed and how long it takes to receive references. Our team is here to guide you through every step of the process and answer any questions along the way
Our residents enjoy a wide range of top-tier amenities and benefits. These include swimming pools, gyms, treatment rooms, private dining areas, lounge spaces, libraries, and co-working areas. Plus, we have stunning terraces and rooftops offering spectacular views. Please note, amenities can vary by site, so reach out to the location you’re interested in for specific details
Parking may be available on-site for an additional cost, and some sites may have reservation fees for private use of certain amenity spaces like private dining rooms. For specific information regarding service charges, parking, and any additional costs, please contact the site you are considering
If you’re experiencing difficulty making your rent payments, please reach out to our team as soon as possible. We’re here to support you and will work with you to find the best solution
Co-Living FAQ's
Co-living is a way of renting that brings people together. You get your own lovely private studio and access to incredible shared spaces like a gym, co-working space and roof terraces. Plus, at Folk we take care of the admin and give you everything, from utitlities and WiFi to council tax and events, included in one easy bill. It’s renting made better.
At Sunday Mills and The Palm House, our minimum stay is three months. At Florence Dock, you can stay for less than three months – even a night or two if that’s what you’re after! If you’d like to book for less than 3 months you can do that by clicking here.
Your bills are all-inclusive – that covers utilities and council tax, superfast WiFi, a weekly events programme, and access to a gym, cinema room and co-working spaces at no extra cost.
Sadly, as much as we love pets, we’re not able to be pet-friendly just yet. However, we do permit guide dogs that are registered with Assistance Dogs International (ADI) or The International Guide Dog Foundation (IGDF).
Our homes are designed to give you the perfect balance of private and communal space. You’ll have your own fully-contained studio apartment but you’ll also share spaces like a gym, lounge, co-working space and cinema. Everything’s newly designed and focused on comfort. If there’s an issue, we’re on-site 24/7 to fix it right away (not like your usual landlords…).
Complaints Procedure
urbanbubble strives to provide a high level of service; however we recognise that occasionally, we might not meet the high standards we set ourselves. If you are unhappy with our service, we’d like to know so we can put things right for you. Outlined below you’ll find some simple steps to take should you wish to make a complaint.
Stage One
We’d like to deal with your issue as quickly as possible. One of our team members (either onsite, in person, over the phone or via email) will attempt to resolve your complaint in the first instance.
Stage Two
If one of our team members is unable to resolve your complaint in the first instance, or you would like to raise a formal complaint, please send us a letter or an email using the contact details below. Clearly state ‘complaint’ in the title and include as much information as possible. All written complaints will be acknowledged within three working days and a member of the Senior Leadership Team will investigate and aim to respond, and fully resolve, your complaint to the satisfaction of both parties within 15 working days of sending the acknowledgement letter/email. In the event that we’re unable to do so within this timeframe but are still working on a solution, we will contact you to provide regular updates on our progress.
Stage Three
At this stage, if you are still not satisfied with the responses provided, we will arrange for a separate review to be undertaken by the Customer Experience Executive. The Customer Experience Executive will acknowledge your complaint within three working days and endeavour to send a final viewpoint letter/email, resolving any issues to the satisfaction of both parties within 15 working days of sending the acknowledgement letter/email. In the event that we’re unable to do so within this timeframe but are still working on a solution, we will contact you to provide regular updates on our progress. Please note that, dependant on the nature of the complaint and the length of time it has taken to resolve, urbanbubble may make the decision to class a complaint as Stage Three. If this is the case, you will be notified directly.
urbanbubble Limited
Sevendale House
7 Dale Street
Manchester
M1 1JA
Email: complaints@urbanbubble.co.uk
If you are still not satisfied after the final stage of the in house complaints procedure outlined above (or more than eight weeks has elapsed since the formal complaint was first made) you can request an independent review from The Property Ombudsman, who will investigate your complaint without charge. You will need to submit your complaint to the Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
Phone: 01722 333 306
Website: www.tpos.co.uk
Email: admin@tpos.co.uk
As a member of The Property Institute (TPI), urbanbubble comply with the Customer Charter and Standards set out by the Royal Institution of Chartered Surveyors’ Code.
Mediation
If at any time during the complaints process either party feels that the situation might benefit from the involvement of an independent mediator, this can be incorporated into the process. Although we acknowledge that mediation can help resolve problems in certain situations, we do not expect it to be necessary as we are more than happy to work and communicate directly with you throughout your complaints process. Should you wish to learn more about independent mediation, you can find further information here.