Terms of Use

Website

Acceptance

Welcome to our website. Your access to and use of this website is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website, you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions, you must immediately stop using the Website.

Terms

The contents of the Website are for general information only and does not constitute advice and should not be relied upon in making or refraining from making, any decision.

urbanbubble Ltd. reserves the right to change or remove (temporarily or permanently) the Website or any part of it without notice.  

The Website may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.

All copyright, trademarks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to urbanbubble Ltd co.uk or otherwise used as permitted by law.

In accessing the Website, you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. 

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness performance, completeness or suitability of the information and materials found or offered on this website for any purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors fully permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to that any products, services or information available through this website meet your specific requirements.

You agree to indemnify and hold urbanbubble Ltd. and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against www.urbanbubble.co.uk and urbanbubble Ltd owned websites arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.

If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.

These Terms and Conditions shall be governed by and construed in accordance with the law of England and you hereby submit to the exclusive jurisdiction of the English courts.

Last updated: 20th April 2018

Click to view the PDF version of the urbanbubble Complaint Procedure or see below.

urbanbubble – Complaints Procedure urbanbubble strives to provide a high level of service; however we recognise that occasionally, we might not meet the high standards we set ourselves. If you are unhappy with our service, we’d like to know so we can put things right for you. Outlined below you’ll find some simple steps to take should you wish to make a complaint.

Stage One

We’d like to deal with your issue as quickly as possible. One of our team members (either onsite, in person, over the phone or via email) will attempt to resolve your complaint in the first instance.

Stage Two

If one of our team members is unable to resolve your complaint in the first instance, or you would like to raise a formal complaint, please send us a letter or an email using the contact details below. Clearly state ‘complaint’ in the title and include as much information as possible. All written complaints will be acknowledged within three working days and a member of the Senior Leadership Team will investigate and aim to respond, and fully resolve, your complaint to the satisfaction of both parties within 15 working days of sending the acknowledgement letter/email. In the event that we’re unable to do so within this timeframe but are still working on a solution, we will contact you to provide regular updates on our progress.

Stage Three

At this stage, if you are still not satisfied with the responses provided, we will arrange for a separate review to be undertaken by the Customer Service Executive.

The Customer Service Executive will acknowledge your complaint within three working days and endeavour to send a final viewpoint letter/email, resolving any issues to the satisfaction of both parties within 15 working days of sending the acknowledgement letter/email. In the event that we’re unable to do so within this timeframe but are still working on a solution, we will contact you to provide regular updates on our progress.

Please note that, dependant on the nature of the complaint and the length of time it has taken to resolve, urbanbubble may make the decision to class a complaint as Stage Three. If this is the case, you will be notified directly.

urbanbubble contact details: urbanbubble Limited
Sevendale House
7 Dale Street
Manchester
M1 1JA
Email: complaints@urbanbubble.co.uk

Who else can help?

If you are still not satisfied after the final stage of the in house complaints procedure outlined above (or more than eight weeks has elapsed since the formal complaint was first made) you can request an independent review from The Property Ombudsman, who will investigate your complaint without charge.

You will need to submit your complaint to the Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.

Property Ombudsman contact details:

The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP

Phone: 01722 333 306

Website: https://www.tpos.co.uk/ Email: admin@tpos.co.uk

As a member of ARMA, urbanbubble comply with ARMA’s Customer Charter and Standards set out by the Royal Institution of Chartered Surveyors’ Code which is available from www.ricsbooks.com or telephone 0870 333 1600.

Mediation

If at any time during the complaints process either party feels that the situation might benefit from the involvement of an independent mediator, this can be incorporated into the process. Although we acknowledge that mediation can help resolve problems in certain situations, we do not expect it to be necessary as we are more than happy to work and communicate directly with you throughout your complaints process. Should you wish to learn more about independent mediation, you can find further information on the following website: http://www.civilmediation.justice.gov.uk/.

urbanbubble strives to provide a high level of service; however we recognise that occasionally, we might not meet the high standards we set ourselves. If you are unhappy with our service, we’d like to know so we can put things right for you. Outlined below you’ll find some simple steps to take should you wish to make a complaint.

Stage One

We’d like to deal with your issue as quickly as possible. Give us a call on 0141 611 1444 where one of our team will be happy to talk to you about the issue. One of our team members will attempt to resolve your complaint in the first instance, when raised verbally or via letter/email.

Stage Two

If one of our team members is unable to resolve your complaint over the phone or via email in the first instance, or you would like to raise a formal complaint, send us a letter or an email using the contact details below. Clearly state ‘complaint’ in the title and include as much information as possible.

All written complaints will be acknowledged within 3 working days and the Resident Services Manager will investigate and aim to respond, and fully resolve, your complaint to the satisfaction of both parties within 15 working days of sending the acknowledgement letter/email. In the event that we’re unable to do so within this timeframe but are still working on a solution, we will contact you to provide regular updates on our progress.

Stage Three

At this stage, if you are still not satisfied, we will arrange for a separate review to be undertaken by the General Manager.

The General Manager will acknowledge your complaint within 3 working days and endeavour to send a final viewpoint letter/email, resolving any issues to the satisfaction of both parties within 15 working days of sending the acknowledgement letter/email. In the event that we’re unable to do so within this timeframe but are still working on a solution, we will contact you to provide regular updates on our progress.

urbanbubble (Scotland) contact details:

urbanbubble

Solasta Riverside

Clyde Place

Glasgow

G5 8BX

Phone: 0141 611 1444
Email: complaints@urbanbubble.co.uk

Stage 4

Tenants may apply to the First Tier Tribunal for Scotland (Housing and Property Chamber) if you believe urbanbubble has breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above stages have been exhausted.

First Tier Tribunal Contact Details

Glasgow Tribunals Centre

20 York Street

1 Atlantic Quay

Glasgow

G2 8GT

0141 302 5900

https://www.housingandpropertychamber.scot

LARN2207001

Equality Statement “We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age”

Data Protection Privacy Statement

This Privacy Notice tells you what to expect in relation to personal information about you which is collected, handled and processed by Urbanbubble Ltd.

Urbanbubble Ltd (“We”) is the Data Controller.

We acknowledge and agree that any personal data of yours that we handle will be processed in accordance with all applicable data protection laws in force from time to time.  Currently, the Data Protection Act 1998 applies.  With effect from 25 May 2018, the General Data Protection Regulations (“GDPR”) comes into force, which will change the law.

The information about you we may collect, hold and process is set out below:

(A) Information collected and processed for job applications and any subsequent employment is as follows:

• Your name
• Your address
• Your email address
• Your telephone number
• CV/work history
• Job details including role, geographical areas and salary
• Any other work related information you provide, for example, education or training certificates

(B) Information in respect to individuals that work for us currently or have worked for us previously is as follows:

• Passport
• In some cases, permits and visas
• DOB
• National insurance number
• Full details of job offers and employment contracts
• Outcome of criminal record checks and security clearance for certain roles
• In certain cases, medical information
• References
• Financial information (including but not limited to payroll details and terms, HMRC data, pension scheme details, court orders and statutory payments)
• Our communications with you by letter, email and on the HR system

This information will have been provided, or will be provided, by you or a third party who we work with, such as a Job Board Company or another employment business or agency.  In the case of references, these will be from your previous employer. Medical information may be supplied by a third party such as your GP, Consultant or Occupational Health.  The outcome of criminal record checks and security clearance checks, where relevant, will be supplied by the Disclosure and Barring Service or other external company applicable to the placement.

How We Use The Information

The information under A above may be used as follows:

• To assess your skills and experience to see if you are a match for our job vacancies
• To process your application and contact you about the stages of this  
• To keep you informed of available opportunities as they arise
• The information under B above may be used as follows:
• To establish that you have the right to work
• To check your identity 
• To undertake relevant security and criminal record checks as permitted by law
• To deal with any medical and health and safety issues relating to certain positions
• To put in place contractual arrangements and documentation once a role has been secured
• To pay you once you are in our employment

How We Hold The Information

All the personal data we have is stored on our database People HR in the UK.

Disclosure Of Your Information

Your CV and related information will be shared or sent to recruiting managers to assess your suitability for the role.  Personal data shall not be transferred to a country or territory outside the EEA unless that country or territory ensures an adequate level of protection or the appropriate safeguards are in place for your rights and freedoms.  Before such a transfer takes place outside of the EEA, we will provide you with further information concerning this.

We may also share your information with urbanbubble Sales and Lettings, Urbana etc. which is a company within the urbanbubble group, for the purpose of finding you a suitable role.

Other trusted third parties that we may share your data with are as follows: HM Revenue and Customs, pension scheme providers, legal advisors and other companies for the purpose of undertaking pre-employment checks for the role or for paying you.

What Is The Legal Basis For Processing The Information?

We will rely on your consent to process the information marked with an  above which is collected at the outset of the recruitment process.

Information and documentation to establish your right to work is processed by us as we are legally obliged to do so.

In respect of medical information, the basis for us processing this will depend on the circumstances, but will usually be for one of the following reasons: it is necessary to protect health and safety or to prevent discrimination on the grounds of disability or where consent has been obtained, if required.

Information in relation to criminal record checks, which are relevant for some roles, will be processed on the basis that it is necessary for us to comply with the law or consent will be obtained, if required.

Once appointed, we will process your personal data, including financial information, for the purpose of you entering into a contract to fulfil your role and to enable us to pay you, depending on the specific contractual arrangements and circumstances.

For the purposes of paying you, where relevant, we are legally obliged to provide information to HMRC.

Your Rights

You currently have the right at any time to ask for a copy of the information about you that we hold.  When the GDPR comes into force, we will no longer have the right to charge a fee.  If you would like to make a request for information please email: datacontroller@urbanbubble.co.uk   

In addition to this right of access, when the GDPR comes into force, you will also have the following rights: erasure, restriction of processing, objection and data portability.  We will update you further in connection with these rights when they come into force.

Retention of your data  

Your data will be retained for no longer than is necessary. If you are successful, the information you provide during the application process will be retained by us as part of your employee file for the duration of your employment plus 6 years following the end of your employment.

If you are unsuccessful at any stage of the process, the information you have provided until that point will be retained for 12 months from the closure of the campaign.

Withdrawal Of Consent

If you have provided us with your consent to process your data, for the purpose of a job application or your employment, you have the right to withdraw this at any time. In order to do so you should contact us by emailing: datacontroller@urbanbubble.co.uk

Concerns

If you have a concern about the way we are collecting or using your personal data, you should raise your concern with us in the first instance or directly to Information Commissioners Office at https://ico.org.uk/concerns/  

Changes To The Privacy Notice

This Privacy Notice may be changed by us at any time.  This Privacy Notice will be updated in due course to comply with any further requirements under the GDPR which comes into force on 25 May 2018.

Contacting Us

For any questions regarding this Privacy Policy, or for a copy of our complaints procedure, please contact us by email at datacontroller@urbanbubble.co.uk and label as private and urgent.

The data controller of your personal information is urbanbubble, who also provide the service to you. When contacting the team for assistance, the receiver will need to authenticate your identity before fulfilling your request. This is for your safety and ours.

If you wish to find out more about your rights and the legislation, the supervisory authority in the UK is the Information Commissioner can be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.

Data Protection Privacy Statement

Urbanbubble (Sales & Lettings) Limited is committed to protecting, respecting and securing your data. This Privacy Statement explains our practices, including your choices regarding the collection, use, and disclosure of certain information by the urbanbubble group of companies (“urbanbubble”).

This policy, together with our terms of use and any other documents referred to on it, sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. 

By visiting any Urbanbubble (Sales & Lettings) Limited affiliated website or corresponding with us by telephone, email (including any of our online forms) or post you are accepting and consenting to the practices described in this policy. By accepting our services (e.g requesting property updates) and providing your contact details, you are authorising a soft opt-in whereby we are able to send you relevant communications.

For the purpose of the General Data Protection Act, the data controller is Urbanbubble (Sales & Lettings) Limited of Sevendale House, Dale Street, Manchester, United Kingdom, M1 1JA.

Within our websites you may find outbound links to websites owned and operated by third parties. These websites have their own privacy policies and you should review these as only they are liable for the use and security of the data you provide them.

Your Rights

Listed below are the rights that all individuals have under data protection laws these do not apply in all circumstances);

• The right to be informed about the processing of your data
• The right to have your personal information corrected if it is
  inaccurate and to have incomplete personal information completed
• Where applicable, the right to object and restrict the processing of your personal information
• Where applicable, the right to have your personal information removed
• The right to request access to your personal information and to obtain information on how it is processed

Collection of Information

We receive and store information about you such as:

Information you provide to us: 

• your name, email address, billing and postal address, payment method and contact number and any relevant information that is featured in your lease/certificate of ownership. We collect this information in a number of ways, including when you enter it while using our service, interact with our team, or participate in surveys or marketing
• information when you choose to provide reviews or ratings, account settings.

Information we automatically collect: 

• we will be able to see your activity on our customer portal(s); last log-in and requests
• details of your interaction(s) with our team, such as the date, time, reason for contacting us and resolution, and if you call us, your phone number and call recordings
• A CCTV system may monitor parts of the building or estate within which you own a property/ rent in / urbanbubble manage, for up to 24 hours a day. This data is recorded.

Type of personal data collected

In order to provide the Home Setup and Utility Management Services we may, in the course of provision of the services, share move-to and move-from addresses, moving dates, tenancy details, council tax status, and other data required for the provision of those services (including data relating to other occupants or household members) with Ethical Introductions Ltd (T/A Just Move In)

Who controls the personal data

Where a Tenant receives Home Setup Services provided by Just Move In then, for the purpose of fulfilling the contract for those services, we will need to also provide relevant personal data to Just Move In. Just Move In will store and be a controller of such personal data. Just Move In (full company name Ethical introductions Ltd) provides a privacy notice describing their use of data, available here: justmovein.com/privacy

Prop man will also need to add the below wording the end of tenancy documents;

[Agency Name] has partnered with Just Move In to assist with all your end of tenancy admin. All vacating tenants will receive this complimentary service which comprises sending change of occupancy notifications for council tax and utilities.

If requested, they will also be able to assist setting up optional services such as broadband, TV, phone, insurance, and/or other home or move related needs such as insurance, storage or removals for your new address (known as the “Home Setup Service”).

Please note for the purpose of fulfilling the contract for those services, we will need to provide relevant personal data to Just Move In. Just Move In will store and be a controller of such personal data. To confirm the scope of the service to be provided, you will be contacted by telephone, text or email by Just Move In. You will be able to opt out of this service from the received communication if you do not wish to use it.

Just Move In (full company name Ethical introductions Ltd) provides a privacy notice describing their use of data, available here: www.justmovein.com/privacy

Use of Information

What we do with the information

We use information to process a task, your registration, any orders (e.g fobs), enhance our services, your experience and to share relevant updates. For example, we use your information to:

• help us quickly and efficiently respond to inquiries and requests
• communicate with you regarding our service (for example by email, portal notifications and SMS), so that we can send you updates on maintenance issues, news about urbanbubble, details about new features and content available on urbanbubble, surveys and to assist you with operational requests such as password reset requests. Please see the “Your Choices” section of this Privacy Statement to learn how to set or change your communications preferences
• carry out our obligations to provide you with the information, products and services relating to the service that we are contracted to carry out
• carry out website admin tasks and for internal operations, including troubleshooting, website safety and security
• notify you of any changes to our services or our websites

Disclosure of Information

We would only share your personal information with any member of our group as defined in section 1159 of the UK Companies Act 2006.

Should we ever disclose any personal information obtained about you to a third party, it would be for the following reasons: 

• Service Providers: There may be times where we will have to use other companies, agents or contractors (“Service Providers”) to undertake services on our behalf or to assist us. For example, we work with Service Providers to process credit card transactions or other payment methods and to provide customer assistance with certain maintenance requests. Whilst undergoing the task the Service Providers may have access to your information. We do not authorise them to use or disclose your information except in connection with providing their services
• Third parties: we do not share any of your data to third parties unless we are instructed to transfer the service provision to a new agent or to enable us to perform our contract as managing agent
• Protection of urbanbubble and others: urbanbubble and its Service Providers may disclose and otherwise use your personal and other information where disclosure is needed to
• satisfy any applicable law, regulation, legal process or governmental request
• enforce applicable terms of use, including investigation of potential violations
• detect, prevent, or address illegal or suspected illegal activities (including payment fraud), security or technical issues
• protect against harm to the rights, property or safety of urbanbubble, its users or the public as required or permitted by law

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Urbanbubble (Sales & Lettings) Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

You may also choose to disclose your information in the following ways:

• While using our services you will have opportunities to post reviews or other information publicly, and third parties could use the information you disclose

Your data

Where we store your personal data

All information, saved for credit/debit card payment which you have provided to us, is stored on our secure servers. All payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share a password with anyone and to log out of any shared computers.

Access to Your Account and Profiles

For ease of access, you can save your portal log-in details so that you do not have to re-enter it every time you want to log-on. You can choose not to take advantage of this feature on your computer by unchecking the box “Remember me” when you log in to the website.

To sign out of your myurbanbubble account from your devices choose “Sign out,”. If you are using a public or shared device you should always log out at the end.

Although not recommended, you have the right to deactivate your account. To do this, email our data controller at datacontroller@urbanbubble.co.uk.

Your Choices

If you no longer want to receive certain communications from us via email or text, then where you are able to, you can click unsubscribe. Alternatively, email us at datacontroller@urbanbubble.co.uk and label as private and urgent and we will remove you from the list.

Please note that you cannot unsubscribe from certain email correspondence from us, such as messages relating to your account transactions.

Your Information and Rights

You have the right to request to view your personal information or make any amendments to information we hold about you, so long as they comply with the law.

To make requests, or if you have any other questions regarding our privacy practices, please contact us at datacontroller@urbanbubble.co.uk. Please also see the Your Choices section of this Privacy Statement for additional choices regarding your information.

We may retain information as required or permitted by the law and regulations.

How long your personal information will be kept

Unless stated otherwise, we will hold your personal information based on the following criteria:

For as long as we are contracted to do so

For as long as we provide a service to you and then for as long as someone could bring a claim against us

Retention periods in line with legal and regulatory requirements or guidance

Security

We safeguard your personal information against loss, theft and unauthorised access. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your data, we cannot guarantee the security of your data transmitted to our websites; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to prevent unauthorised access.

Changes to This Privacy Statement

This Privacy Statement will be updated from time to time in order to comply with legal, regulatory or operational requirements. You will be notified when changes have been made. Your continued use of the urbanbubble services after any such updates take effect will constitute as acceptance of those changes. To see when this Privacy Statement was last updated, please see the “Last Updated” section below.

Cookies and Internet Advertising

We use cookies to provide a better user experience for our customers. For example, we use cookies to make it easy to access our services by remembering you when you return, for analytical purposes, to learn more about what our users want, and to deliver and tailor our services. 

What are cookies?
Cookies are small data files that are commonly stored on your device when you browse and use websites and online services.

Why does urbanbubble use cookies?

We and our Service Providers may use the following types of cookies:

Performance and functionality cookies: These cookies are not essential but help us to personalise and enhance your online experience with urbanbubble. For example, they help us to remember your preferences and prevent you from needing to re-enter information you previously provided (e.g. during registration). We also use these cookies to collect information such as web traffic, viewing patterns and click-through rates. Although this is an ‘opt-in’ service, we highly recommend that you do opt-in to our cookies so that you can benefit from all of our website’s functions and experience the best of urbanbubble.

Last updated: 8th March 2023

1. The prospective Tenant(s) understands that if they fall into one of the categories below, they will fail the referencing criteria. The bullet points with * will require a guarantor or rent upfront.

• Adverse Credit, such as a CCJ
• A poor previous accommodation reference
• Earning less than 30x their share of the monthly rent *
• Have been employed in Zero hours or temporary contract for less than 3 months *
• Having a contract of employment that is due to terminate before the end of tenancy with no future guaranteed employment *
• Self employed for less than 12 months *
• Failing the right to rent check

This list is not exhaustive and is intended as a basic guide to the failures of referencing.

2. The prospective Tenant(s) understands that the agent will retain the holding deposit if:

• The prospective Tenant(s) withdraws their application
• The prospective Tenant(s) fails to take reasonable steps to enter the tenancy
• The prospective Tenant(s) fails the right to rent check
• The prospective Tenant(s) gives the agent false information on their application
• The prospective Tenant(s) causes unreasonable delays during the application process

3. The prospective Tenant(s) understand that should the Landlord withdraw the property they will receive a full refund of any funds that they may have paid on application. The Tenant(s) also understand that the landlord can withdraw the property at any point up to signing the AST.
4. The prospective Tenant(s) understands that should the Landlord withdraw the property then there will be no liability on the part of urbanbubble for any costs incurred by either the Landlord or the Tenant(s).
5. The prospective Tenant(s) understands that if they do not return the reference forms within 48 hours of receipt, they will then be deemed to have withdrawn their application.
6. The prospective Tenant(s) agrees that should the references not be completed and accepted by Let Alliance by 24 hours prior to the provisional move in date, the landlord reserves the right to withdraw their application. Should the Landlord agree to wait for the references to be completed and accepted by Let Alliance, the Tenant(s) will remain liable for the terms and conditions of the tenancy agreement from the provisional move in date except in exceptional circumstances.
7. The prospective Tenant(s) are aware that the property is taken on an as seen basis and it will not be cleared or modified before their occupation. Any items the prospective Tenants(s) would like to request must be agreed by the agent in writing.
8. The prospective Tenant(s) are aware that all occupation dates are provisional until the signing of contracts. The prospective Tenant(s) are aware they should not book any services or removals until the signing of contracts and that if they chose to do so is at their own risk and cost.
9. The prospective Tenant(s) are aware that if the property they are applying for is currently tenanted, then the existing tenants can legally change their move out dates. In such circumstances, the prospective Tenant(s) will receive a full refund of any funds they may have paid on application with no further liability on the part of the Landlord or his Agent. This can be ignored for vacant properties.
10. The prospective Tenant(s) are aware that if the property they are applying for is currently tenanted, then the existing tenants can legally change their move out dates. In such circumstances the prospective Tenant(s) will be required to adjust their occupation date. If the new move in date isn’t suitable then the prospective Tenants(s) will receive a full refund of any funds they may have paid on application with no further liability on the part of the Landlord or his Agent. This can be ignored for vacant properties.
11. The prospective Tenant(s) are aware that all prospective Tenants(s) need to have signed all paperwork on or before the day of occupation prior to any keys being released.
12. The prospective Tenant(s) are aware that in advance of the day of move in they will be required to pay a minimum of one month’s rent and deposit. ALL funds must be cleared into the correct urbanbubble bank account before any keys can be released. Cheques or un-cleared funds are NOT
13. Please be advised all Tenants must be present and bring photographic identification to the move in appointment. Should your identification not be available to view, we will be unable to move any Tenant(s) into the property.
14. The prospective Tenant(s) are aware that all future rental payments must be made by standing order or direct debit.
15. The prospective Tenant(s) understands that they are fully responsible for the installation, connection and disconnection of services such as phone line, satellite, cable TV or internet wherever they are in the property. It is the prospective Tenant(s) responsibility to ascertain the availability of any services they require wit the provider.
16. The prospective Tenant(s) acknowledge that we will use your name, address, and contact details for the purposes of notifying your council tax, water, and energy suppliers at the property and for all purposes of setting up your account with them. We will pass these details to HelpTheMove who performs these services on our behalf.
17. The prospective Tenant(s) are responsible for any extension of terrestrial television, phone lines, satellite, cable TV or internet to rooms beyond the main living room.
18. The prospective Tenant(s) understands that keys and access fobs will only be provided to name Tenant(s) on the tenancy agreement.
19. The prospective Tenant(s) acknowledges urbanbubble’s scale of fees below

• £50 inc VAT for change of sharer if required by the tenant or alteration in the tenancy agreement.
• Company lets fees are below
• Application fee £240 Inc VAT
• Tenancy renewal £120 Inc VAT
• Alteration to tenancy £50 Inc VAT
• The prospective Tenant(s) or company let accepts that if you wish to terminate your tenancy early you will be liable for all costs incurred to the landlord for re-letting the property as well as all rent due under the tenancy until the start date of the new tenancy.
• The prospective Tenant(s) or company let acknowledge that if the rent is delayed, urbanbubble will charge interest at 3% above the Bank of England base rate from the rent due date until it is paid. This cannot be levied until the rent is more than 14 days in arrears.

20. The prospective Tenant(s) understands that a failure to pass any or all the required references may result in the application being terminated noting that the holding deposit is non-refundable.
21. The prospective Tenant(s) understands that the results of these searches will be provided to urbanbubble by Let Alliance and accessed again in the event of a default in rental payments.
22. The prospective Tenant(s) understands that urbanbubble can request the details of any credit reference agencies used so that the information provided can be verified.
23. The prospective Tenant(s) understand that if they default on their tenancy obligations, this information may be released to authorise debt recovery agencies and could affect any future applications made for tenancies, credit and insurance.
24. The prospective Tenant(s) understand that providing false information may lead to early termination of any subsequent tenancy agreement.
25. The prospective Tenant(s) are happy for Let Alliance to contact me in respect to this application if required.
26. The prospective Tenant(s) agree that the holding deposit can be held for more than 15 calendar days if any delays occur due to referencing or the chosen move in date.

The prospective Tenant(s) understands that if they fall into one of the categories below, they will fail the referencing criteria. The bullet points with * will require a guarantor or rent upfront.

• Adverse Credit, such as a CCJ
• A poor previous accommodation reference
• Earning less than 30x their share of the monthly rent *
• Have been employed in Zero hours or temporary contract for less than 3 months *
• Having a contract of employment that is due to terminate before the end of tenancy with no future guaranteed employment *
• Self employed for less than 12 months *

This list is not exhaustive and is intended as a basic guide to the failures of referencing.

• The prospective Tenant(s) gives the agent false information on their application
• The prospective Tenant(s) causes unreasonable delays during the application process

1. The prospective Tenant(s) understand that should the Landlord withdraw the property they will receive a full refund of any funds that they may have paid on application. The Tenant(s) also understand that the landlord can withdraw the property at any point up to signing the PRT.
2. The prospective Tenant(s) understands that should the Landlord withdraw the property then there will be no liability on the part of urbanbubble for any costs incurred by either the Landlord or the Tenant(s).
3. The prospective Tenant(s) understands that if they do not return the reference forms within 48 hours of receipt, they will then be deemed to have withdrawn their application.
4. The prospective Tenant(s) are aware that the property is taken on an as seen basis and it will not be cleared or modified before their occupation. Any items the prospective Tenants(s) would like to request must be agreed by the agent in writing.
5. The prospective Tenant(s) are aware that all occupation dates are provisional until the signing of contracts. The prospective Tenant(s) are aware they should not book any services or removals until the signing of contracts and that if they chose to do so is at their own risk and cost.
6. The prospective Tenant(s) are aware that if the property they are applying for is currently tenanted, then urbanbubble cannot gauarantee that the occupied unit will become vacant, in such a circumstance, any move in monies which have been paid will be fully refunded, or an alternative move in date may be agreed. This can be ignored for vacant properties.
7. The prospective Tenant(s) are aware that all prospective Tenants(s) need to have signed all paperwork on or before the day of occupation prior to any keys being released.
8. The prospective Tenant(s) are aware that in advance of the day of move in they will be required to pay a minimum of one month’s rent and deposit. ALL funds must be cleared into the correct urbanbubble bank account before any keys can be released. Cheques or un-cleared funds are NOT
9. Please be advised all Tenants must be present and bring photographic identification to the move in appointment. Should your identification not be available to view, we will be unable to move any Tenant(s) into the property.
10. The prospective Tenant(s) are aware that all future rental payments must be made by direct debit.
11. The prospective Tenant(s) understands that they are fully responsible for the payment of services connected to the property – for example heating, hot water and electricity. Council Tax is payable by the Tenant to the local authority.  
12. The prospective Tenant(s) acknowledge that we will use your name, address, and contact details for the purposes of notifying your council tax, water, and energy suppliers at the property and for all purposes of setting up your account with them. We will pass these details to HelpTheMove who performs these services on our behalf.
13. The prospective Tenant(s) understands that keys and access fobs will only be provided to name Tenant(s) on the tenancy agreement.
14. The prospective Tenant(s) or company let acknowledge that if the rent is delayed, urbanbubble will charge interest at 3% above the Bank of England base rate from the rent due date until it is paid. This cannot be levied until the rent is more than 14 days in arrears.
15. The prospective Tenant(s) understands that a failure to pass any or all the required references may result in the application being terminated
16. The prospective Tenant(s) understands that the results of these searches will be provided to urbanbubble by UkTenant Data and accessed again in the event of a default in rental payments.
17. The prospective Tenant(s) understands that urbanbubble can request the details of any credit reference agencies used so that the information provided can be verified.
18. The prospective Tenant(s) understand that if they default on their tenancy obligations, this information may be released to authorise debt recovery agencies and could affect any future applications made for tenancies, credit and insurance.
19. The prospective Tenant(s) understand that providing false information may lead to early termination of any subsequent tenancy agreement.
20. The prospective Tenant(s) are happy for UkTenant Data to contact me in respect to this application if required.

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