Your customer log-in

• If you are a leaseholder, please use the verified email address that we send invoices and correspondence to, and enter your name and customer reference. If you have not received email correspondence from us, please contact your customer team to ensure your account is fully set up.
  
  
• If you are a resident in the building and have not received a welcome email with instructions, please fill out this form to register your details with us.
  
  
• We updated our portal in September 2025. If we haven't seen you since then, you will need to re-register for the new and improved portal/app following the steps above. If you own multiple properties, any of your reference numbers can be used to re-register, and all your accounts will be shown.

• If you have bought your property, we will be undertaking the final completion process with your solicitors. Once we receive your transfer information, we will automatically register you for a service charge account and contact you to provide all the details you need to register for your leaseholder portal/app.
  
  
• If you are renting your home and we have not already contacted you, you can provide your details on this registration form to access the app and portal.

• A leaseholder will hold a service charge account with urbanbubble and the app/portal will provide you with access to your account details and the ability to make service charge payments. Leaseholders are also able to view documents on the building's budgets and accounts alongside all the important building news and maintenance updates.
  
  
• A resident account will be able to view important building news and maintenance updates. You are unable to view service charge information, but if you have a charge for a service directly with urbanbubble you will be able to view and pay these charges online.

• The login details and information you see are the same for both our website portal and app.
  
  
• We suggest you download the app and turn on notifications as the most effective way to keep on top of important news. You can download our app here:
• Apple Store
• Google Play

• If we send you out a mailer about registering and using the portal, you will always have the ability to opt out, which will exclude you from future mailers on that subject area. This will not restrict you from receiving important building safety or service charge correspondence.
  
  
• If you wish to receive fewer email notifications on new portal/app content, you can go to notifications in settings and update your email notification preferences. If you have downloaded the app, you can opt to receive push notifications only.

If you are unable to log in after re-registering, believe there is an error on your account, or no longer have access to your previous email address, please email us on portaladmin@urbanbubble.co.uk or give us a call at 01615438500.

• If you have forgotten your password, click the ‘Forgot password’ button.
• In the pop up window, insert the email address you used to register on the Portal.
• If you are currently logged in and would like to change your password, navigate to the ‘My Profile’ icon in the top right and click the ‘My Profile’ option.
• Click the ‘Edit’ button next to your password.

• Select ‘My Account’, then the ‘Statements’ option from the main menu on the left-hand side.
• Navigate to the ‘Transactions’ tab. Here you will find your transaction history.
• To filter your transactions by date, insert a to and from date in the date fields in the top left, and click the filter button.
• To print or export your transactions, click the ‘Options’ button in the top right, and select ‘print’ or ‘export’.

• Select ‘My Account’, then the ‘Statements’ option from the main menu on the left-hand side.
• Navigate to the ‘Outstanding’ tab. Here you will find all your outstanding charges.
• Tick the box next to the charge(s) you would like to pay.
• Click the ‘Make Payment’ button.
• On the following Payment Confirmation screen, the billing address must match the address displayed for payment to be successful.

There is a new Pay By Bank App payment method available in your app, which is a faster way to pay your service charge. If you choose this method, you must select your bank from the payment screen before authorising the payment from within your Bank app.

• Please Note: When choosing this method, your payments are sent to bank account details, which differ from those usually listed on your service charge communications. This is because, as part of the Pay by bank payment process, you are allocated a set of temporary bank details which change periodically, and once your payment reaches that bank account, it's then reconciled back to urbanbubble as normal.

• If you owned your property and have sold it, we will complete a property transfer process as part of your conveyancing with your solicitors. Once this is completed and the property is transferred to a new owner, we will automatically close your online account.
  
  
• If you move into a new property which is also managed by urbanbubble, you may be able to add the new property to your existing account. Complete the registration process for your new apartment, and once added, speak to your customer team to remove the previous property from your account if this has not already been processed.
  
  
• Alternatively, if you are moving away from urbanbubble entirely, you can go to your settings in the portal/app and, within Account Management, you can delete your account.

• Payments are processed through our third-party payment processor, and your payment information is encrypted.
• urbanbubble never has access to the information that is entered when making a payment.
• For more information on how urbanbubble processes your personal data, please visit our Privacy Policy or email us at datacontroller@urbanbubble.co.uk.