Current Residents

Payment arrangements vary depending on the development and agreement type.

Your site team or property manager will explain your available payment methods before you move in.

Please contact us as soon as possible.

The earlier we understand the situation, the sooner we can discuss potential options and support.

In most homes, council tax is the resident's responsibility.

Some co-living products may include council tax within the monthly charge.

Your agreement will confirm what's included.

The quickest way is through your resident portal or maintenance platform.

You can also contact your site team if you need assistance.

We aim to respond as quickly as possible.

Emergency repairs are prioritised immediately, while routine repairs are scheduled according to urgency and contractor availability.

We'll keep you informed throughout.

Your agreement information will be available through the relevant resident platform or from your site team.

If you're unsure where to find something, just ask.

The process depends on where your home is located and the type of agreement you have.

Rules differ across England, Scotland and Wales.

If you're approaching an important date or thinking about moving out, please speak to your site team or property manager who will explain your options and next steps.

We want you to feel at home.

Before making any alterations, please speak to your site team or property manager as written approval may be required.

Yes.

If you've chosen a furnished home, please speak to us first as we may not be able to remove existing furniture.

Of course.

We simply ask that guests respect your neighbours, the building and any community rules that apply.

No.

Smoking and vaping are not permitted inside any urbanbubble-managed apartment or internal communal area.

You'll receive login details when you move in.

If you need assistance accessing your account, please contact your site team.

Features vary depending on the type of home you live in.

Build to Rent and Folk Residents

You may be able to:

• Report maintenance issues
• Track repairs
• Access documents
• Book amenities
• View resident events
• Contact your site team
• Access building information

Private Rented Residents

You can:

• Report maintenance issues
• Track maintenance requests
• Contact our property management team